Contacting us
How to write to us from inside Rezervito, what we include with your message, and when to expect a reply.
If something isn't working, Help doesn't answer your question, or you have an idea, write to us from inside the app. We answer by email.
Where to write to us
- In Settings, choose Help, then Contact us.
- At the bottom of any help article, under Didn't find an answer?, choose Write to us. A Help search that finds nothing offers it too.
- If a page in Rezervito shows Something went wrong, choose Report a problem. The form opens with Something isn't working already picked, and the error is sent along with your message.
Only the shop owner writes to us from the app. Staff using the Staff Portal should ask you, and your customers contact your shop.
What to write
Pick what your message is about:
- Something isn't working: tell us what you did, what you expected, and what happened.
- Question: we show a link to Help search first, in case the answer is already there. You can still send.
- Suggestion: a feature or change you'd like.
- Billing and plan: your plan, charges or invoices.
- Other: anything else.
Your email is filled in with your shop's contact email. Change it if you'd like the reply somewhere else. Add a Subject and your Message, then Send.
You can attach up to 5 files, 25 MB in total: screenshots and other images, short videos (MP4, MOV or WebM) or PDFs. For a longer screen recording, paste a Loom or Google Drive link into your message.
What we include automatically
So you don't have to explain which shop you are, your message comes with your shop address and name, your plan, the app version, your admin language, the page you wrote from (or the error you saw), your browser, the time and your shop's time zone, and whether the booking widget is turned on in your theme.
We never include your bookings or your customers' details.
When we reply
Once your message is sent, you'll see We got your message and get a confirmation email with a copy of what you wrote. We usually reply within 1–2 business days. To add something, reply to the confirmation email.
If sending fails, what you typed stays in the form, and you can email us directly at support@fedevapps.com. The same happens if you send more than five messages in an hour.