Free tool
Deposit and cancellation policy generator
Fill in your rules and get a short policy your clients can read before they pay — how much the deposit is, until when they can cancel, and what happens if they cancel late or don't come.
Your policy
Deposits and cancellations
Deposit. To confirm your booking, we take a deposit of 20% of the price. It is deducted from the price of your appointment.
Cancelling or moving your booking. You can cancel or move your booking until 24 hours before it starts, using the link in your confirmation email. If you cancel in time, your deposit is refunded in full.
Late cancellations and missed appointments. If you cancel less than 24 hours before your appointment, or don't come, the deposit is kept.
Running late. If you arrive more than 15 minutes late, we may need to shorten or reschedule your appointment.
If we need to cancel. If we have to cancel your appointment, your deposit is refunded in full.
One line for the booking form
20% deposit. Refundable if you cancel at least 24 hours before. Non-refundable after that.
What a good policy answers
- How much the deposit is, and that it counts towards the price.
- Until when clients can cancel or move — a deadline you can still refill the slot by, and an online way to do it.
- What happens after that, or after a no-show — keeping the deposit is the simplest rule; a fee is a firmer step.
- What happens if you cancel — a policy that is fair both ways is disputed less.
More on each part, with the reasons behind it, in the deposit policy template guide, should you charge a booking deposit? and how to handle repeat no-show customers.
A policy that enforces itself on Shopify
Rezervito takes the deposit in Shopify's own checkout, shows your cancellation rule before the client pays, lets clients cancel online up to your deadline, and adds a no-show fee to their next booking.
Questions
How big should the deposit be?
Enough to make a no-show think twice and to cover part of the slot — often 10–30% of the price, or a fixed amount for short services. See should you charge a booking deposit? for the trade-offs, and the no-show cost calculator for what no-shows cost you now.
Can I write a cancellation policy without a deposit?
Yes — choose "No deposit". The policy then asks clients to cancel in time and, if you set one, says what late cancellations and no-shows are charged.
Is the generated policy legally binding?
It is a starting point, not legal advice. Consumer rules on deposits, cancellations and fees differ between countries, so check that your final wording follows the rules where you trade.
Where do I show it?
Next to the deposit when clients book, before they pay, and again in the booking confirmation. The one-line version is made for the booking form.