Notifications

Where to find them

Open Settings → Notifications. Every email starts switched on, with ready-made text in each of your store's languages, so nothing needs setting up. The top card, Booking emails are ready, has Send shop emails to. Under it, Emails lists every email in three groups — To customers, To your shop email and To the staff member — each with when it is sent ("24 hours before the visit"), Edited if you changed its text, and a switch.

Deposit not paid in time goes out instead of Booking canceled when a booking is canceled because its payment wasn't made before the time hold ran out. See Deposits and payments.

Who gets them

• Customer: the email address on the booking.
• Shop: the address in Send shop emails to, at the top of the tab. It takes one address and gets every booking's emails, whoever the staff member is. When you install Rezervito it is set to your store's contact email, so shop emails arrive with no setup; change it and choose Save. No address, no shop emails.
• Staff: the email on the staff member's page, for their own bookings. A staff member who changes their own booking in the Staff Portal isn't emailed about it. When a booking moves to another staff member, the one who lost it gets Booking canceled and the one who got it gets Booking confirmed; the customer and the shop get Booking rescheduled.

Customer emails show your store's name as the sender, and when a customer replies, the reply goes to the address in Send shop emails to. Shop and staff emails come from Rezervito.

Under More settings, Address in emails is your address, shown as the Location in confirmation, reschedule and cancellation emails. Shop phone (optional) is a number customers can call; it shows in customer emails under Contact the shop, and as {{ shop.phone }}. Leave it empty to hide it. Use digits, spaces and + ( ) - . only. In emails, a tap on the phone number calls it, and on the email address writes to it.

Whether staff see customers' email and phone number in their emails follows Show customer contact details in the Staff Portal on the Staff page. See Staff and hours.

See, switch off or edit an email

• The switch on an email's row turns it on or off at once, in every language. Turning off the customer's Booking confirmed asks first: customers then don't get the link to view or cancel their booking, and its row says so.
• Open an email to see it exactly as it is sent, with sample booking details. Language picks the language you see. Send test email sends it to an address you choose.
• Edit text opens its Subject and Message in that language. Insert variable adds details such as the customer's name, the service, the time or the staff member where your cursor is; they are filled in for each booking. Edit and Preview switch the message between your text and a quick preview. Send test email there sends what is on screen, saved or not. Reset to ready-made puts back Rezervito's text for this language. {{ booking.number }} is the booking number, such as #1042.

Save brings you back to the email with your text, and its row shows Edited. Cancel goes back without saving. If you close the email, go back or switch the language with unsaved text, Rezervito asks Discard unsaved changes? first.

You edit the subject and the message only. Rezervito lays out the rest of every email around your text, in your shop's colors from Settings → Appearance (the Button color as the accent; with Theme, or a button too light to read on white, a dark gray) and with your store's logo from Shopify, or your name's first letter without one:

• At the top, your logo and Booking no., such as #1042, then a headline for the email, such as "Great – your visit is confirmed", and your message.
• A card with the time and date; on a cancellation the time is struck through, on a move it shows what the time was.
• In a customer's confirmation and move: Your visit (each service with its staff member, time and price, then Total, Paid online and To pay at the shop), Your details (participants, notes and answers), Plans changed? with Change time or cancel while they can still change it online (afterwards View booking), Where to go with Get directions when you set Address in emails, Add to calendar with Apple, Google and Outlook, Contact the shop with your Shop phone and email, and Good to know. The reminder has the same without Contact the shop. A cancellation lists the canceled visit with View booking, Book again and your contacts; the follow-up is your message, five stars that open the customer's booking page to leave a review, the staff member with their photo, the service and its price, Book your next visit, which opens the booking window on the time step with the same service and staff member, and Choose another service.
• Good to know is written from your Settings → Cancellations & no-shows rules (how long before the visit customers can change the time or cancel online, and what a later cancellation means); you don't write it.
• The shop's and staff emails have the same layout: the visit (a staff member sees only their own services), the customer with their email and phone (staff see these only with Show customer contact details in the Staff Portal), participants, notes and answers, and Open booking. They carry no Rezervito line.
• The other emails Rezervito sends about bookings use the same layout too: Staff changed their working days, the payment link a customer gets (with the amount and Pay your deposit), and the email telling you a refund failed (with Open booking).

The customer can always open their booking from the email. To see your own email, tap it in the list: the preview uses your colors, logo, contacts and rules with a sample booking, #1001. Its prices are in your currency and its times in your time format; an address you haven't set shows a sample one.

Under the services, Your visit adds up the money like a receipt: Total, Paid online (a deposit or the whole price) and To pay at the shop. What the customer told you — Participants (only for more than one person), their note and their answers — comes next under Your details. A visit of several services names them all in {{ service.name }}, so a subject reads "Your booking is confirmed — Classic manicure and Gel polish". In the preview and test emails the sample's links open your real store: the customer's goes to your Book now page.

Reminders and follow-ups

Under More settings, Reminder: hours before sets when Reminder before booking goes out, and Follow-up: hours after when Follow-up after booking does. Choose a delay from 1 hour to 30 days (720 hours); the same timing is used for every language. Choose Save.

A booking confirmed less than that many hours ahead gets no reminder, by email or SMS: its confirmation has just told the customer when to come. The same goes for a booking moved to less than that many hours ahead. For example, with the reminder at 24 hours, a booking made today at 14:00 for 10:00 tomorrow gets only its confirmation.

A follow-up is sent only for a booking that was completed, by you or automatically. It goes out the set number of hours after the booking ends, or when it is completed if that is later. A canceled booking or a no-show never gets one. With automatic completion off, a booking nobody marks as completed gets no follow-up. See Managing bookings.

For example, with the follow-up at 24 hours and automatic completion after 24 hours, a booking ending Monday at 11:00 is completed on Tuesday at 11:00 and gets its follow-up then.

SMS reminders

On monthly Solo, Studio and Salon, the reminder can also go out as a text message. The SMS card, under the emails, has one row, SMS reminder: its switch turns it on or off at once (it is off to start with). Tap the row: it opens on Preview, the SMS as your customer's phone shows it. Edit changes its text and monthly limit, and Save keeps them. Send test SMS sends it to a number you type, free. On Free, the row says which plans include it. If a test SMS isn't sent, or the phone network refuses it, the window says why.

• When and from whom: at the same time as the reminder email, which still goes too. The sender is "Rezervito". The ready-made text starts with your shop's name, so customers know which salon the reminder is about. Preview and Send test SMS use your store's language; each customer gets the ready-made text in their booking's language, and your own text as you wrote it.
• Which customers: only those with a phone number in Lithuania, Latvia, Estonia, Poland, the United Kingdom, France, Italy, Portugal or Sweden. Every other customer gets the email only. A number typed without a country code is read as your shop's country.
• The text: SMS text opens on the ready-made text; change it as you like, and Reset to ready-made puts it back. You can use {{ shop.name }}, {{ service.name }}, {{ staff.name }}, {{ booking.date }} and {{ booking.time }}. Insert variable adds one where your cursor is. One SMS holds 160 characters with the details filled in, or 70 once it has a letter such as ė, š, ł or Cyrillic (é, à and ü count as plain); if one of your shop's own names (the shop, a service, a staff member) or a month in one of your store's languages has such a letter, it is 70; the counter checks with a sample booking and a longer text can't be saved. If a real booking's names still run over, the longest of them — the shop's, the service's or the staff member's — is shortened with "…"; the date and time stay. When one of your services' names, or your shop's, would be shortened, the window says which and how it would read; Leave the service out of the SMS puts in the ready-made text without the service name, and Save keeps it. If a long text still doesn't fit with a real name, the window shows the SMS with its end cut, so you can shorten the text.
• The cost: $0.10 for each SMS sent, added to your Shopify bill. An SMS that couldn't be sent isn't charged.
• Your limit: SMS a month, at most (100 to start with, up to 10,000) caps what you can be charged. Past it, reminders go by email only until the next month. The card shows how many were sent this month.

Moving a booking moves its SMS; canceling it cancels the SMS.

For example, with the limit at 100 and 130 reminders due in a month, 100 go by SMS and email ($10.00), and the last 30 by email only.

Which language an email is in

• A customer's emails, and their booking page, are in the language they booked in: your store's language they were browsing, or English when Rezervito doesn't offer it. A booking you or your staff make uses your store's primary language.
• Your shop emails use your store's primary language.
• Each staff member chooses their own language in the Staff Portal, under My preferences → Language. Until they do, they get your store's primary language.

Other emails

Two emails are not on this list and can't be edited: the payment link email you send with Send payment link, and the message to your shop notification email when a refund fails.

Staff changed their working days, last under To your shop email, is one more email: when a staff member changes their dates in the Staff Portal (or a Manager changes a colleague's), your shop email gets one email per save — whose dates, which ones, what they became, how many working days changed and any bookings left outside the new hours, with a link to the staff member's page. Changes you make in the admin send none. Tap it to see an example; its text can't be changed. Its switch turns it off.