Services
Add the services customers book, with their price, duration, payment and timing rules.
A service is what a customer books: a name, a duration and a price, done by the staff members you assign to it. On the Services page you can add services, group them into categories, change their price and timing, run sales and let individual staff members charge their own price.
Add a service
Choose Add service. The window asks only for what a booking needs: Name, an optional Category, Duration, Price and Payment. The new service shows Not bookable until you assign at least one staff member who has working hours.
Choose a category from the searchable list, or choose + Create category… to add one. The new category is selected automatically.
Rezervito also creates a draft product with the service's name in your Shopify admin. It is used to take online payments for the service, so leave it as a draft and don't delete it.
Change a service
Open the service. Its page has these cards:
- General shows the description, category, duration, price, timing rules and Payment. Choose Edit on the card to change them.
- Staff lists who does the service. Edit on the card adds or removes people. Choose a person to set their own pricing.
- Sales lists the service's sales. Add sale adds one; choose a sale to change or delete it.
- Notes is your own log about the service, for example "price changes in October". Customers never see it.
The Edit service window has the common fields first: Name, Description (optional), Category, Duration, Price and Payment. In Category, choose Change to search for or pick a category. Choose + Create category… to add one; it is selected automatically. Open More options in the window for:
- Buffer before and Buffer after: time kept free around each booking, for example to get ready or clean up. Customers can't book it.
- Minimum notice: how long before a time a customer must book it online. Times starting sooner aren't offered on your store. It applies to online bookings only: you and your staff can still book that time.
Description (optional) is a few lines for customers about what the service involves or who it suits, up to 1,000 characters. In the booking window, a service with a description shows Show details, which opens it under the service's name. Customers see it exactly as you write it, in every language, so write it in the language most of your customers read. It is different from Notes, which customers never see.
More options starts closed, even when these fields have values. It opens by itself only when one of them can't be saved. Its fields are saved with the rest of the window even while it is closed.
For example, a 60-minute service with a 10-minute Buffer after keeps the staff member busy for 70 minutes. With a Minimum notice of 2 hours, a customer looking at 13:00 can book 15:00 at the earliest.
Payment
Payment decides what a customer pays online when they book the service themselves:
- No payment required: nothing online.
- Deposit required: a fixed amount or a percentage of the price now, the rest at the appointment.
- Full payment required: the whole price online.
A new service's deposit starts from the shop's default deposit in Settings → Payments. See Deposits and payments.
A staff member's own pricing
On the service page, choose a person in the Staff card to open Pricing for that person. Set their own Price, Duration, Buffer before, Buffer after or Payment for this service. Leave a field empty to use the service's own value; Reset to service defaults clears them all. A person with their own pricing shows Custom pricing.
Staff members can also set their own pricing in the Staff Portal, under My pricing.
When the people who do a service charge different prices, take different times or take a different deposit, customers pick a person by name: "Any staff member" isn't offered for that service. See How customers book.
Categories
Choose Categories on the Services page to see your categories, for example "Hair" or "Nails". Add category adds one. Choose a category to rename it, or to delete it with Delete category, which asks first and says how many services will be left without a category. A service has no category or exactly one. Deleting a category keeps its services; they are just left without a category. Customers can filter services by category in the booking widget.
Sales
On the service page, choose Add sale on the Sales card. A sale is a Percent off (1–99%) or an Amount off, with optional From and To dates, for all staff who do the service or only some of them. The staff choice shows only when two or more staff members do the service.
- The reduction applies to each staff member's own price, so one sale covers people who charge differently. An amount off never takes a price below zero.
- A booking gets the sale when it starts on one of the sale's days. A sale without dates always applies.
- The price is fixed when the booking is made. Changing, ending or deleting a sale later never changes a booking's price, and never refunds anything. Moving the booking into or out of the sale's days doesn't change it either.
- One staff member can have only one sale on a day.
Customers see the regular price struck through beside the sale price.
For example, a €50 haircut with a 20% sale from 1 to 7 October costs €40 for a booking on 3 October and €50 for one on 8 October.
Deactivate or delete a service
At the bottom of the service page:
- Deactivate service hides it from new bookings. Existing bookings stay as they are, and you can activate it again at any time.
- Delete service removes it for good. A service with upcoming or unpaid bookings can't be deleted: deactivate it instead. If you try, the window says why and offers Deactivate instead.