No-show fees paid at the customer's next booking

When a customer doesn’t turn up, Rezervito records your no-show fee as a debt they owe, after deducting any deposit already kept. They can’t book online again without paying it: the debt is added to the checkout of their next booking, and the booking is confirmed once they pay. You can also forgive a debt, or mark it paid when they pay you in person. Whether a fee suits your business is covered in how to handle repeat no-show customers.

How the debt is worked out

1. The fee is your no-show fee: a fixed amount, or a percentage of the price the booking was made at.
2. The deposit is deducted. A deposit or payment made for that booking is kept, and taken off the fee — the customer never loses the deposit and also owes the whole fee.
3. What is left is the debt. When the deposit covers the whole fee, there is no debt.

Worked example. A €60 service takes a 20% deposit, so the customer paid €12 online. The no-show fee is 50% of the price: €30. The €12 deposit is kept and deducted, so the customer owes €18.

With full payment required on the same service, the customer paid €60, the €30 fee is covered, and there is no debt. With a fixed €20 fee and no deposit, the debt is €20.

How the customer pays it

The next time the customer books online, they are recognised by their email or phone number (or their account, when signed in to your store). The booking waits for payment, and Shopify’s checkout shows an Outstanding balance line for everything they owe, plus the service’s own deposit if it takes one — even for a service that takes no payment. Once they pay, the booking is confirmed and the debt shows as Settled.

When you or your staff book a customer who owes a debt, the form says how much, and the booking waits for that payment: send them the payment link.

Forgiving a debt, or marking it paid

• Forgive fee needs a reason. The debt becomes Waived and no longer has to be paid.
• Mark as paid is for a debt paid in person, for example in cash. The debt becomes Settled.

Where you see debts

A customer with a debt shows a badge such as “€18 debt” in Customers. Debts & blocks lists every customer with a debt or a blocked booking attempt, and Statistics shows how much was owed, paid and forgiven in any period.

Turn it on in Settings → Cancellations & no-shows: set the no-show fee, then Enable no-show debt. It starts off, with a fee of 0. The same fee can also apply to late cancellations; see no-show protection.